Can I cancel my finance order?
There is a 14-day cooling off period where you can withdraw from the credit agreement after signing your documents. If you wish to do this, you need to notify Duologi.
A finance agreement does not affect our standard refund and returns policy. Just contact us and we can cancel your application and Duologi will refund your deposit. We will let you know of any outstanding balance if applicable.
Our Returns Policy
If you have changed your mind and wish to return an order, you have up to 28 days to ensure the item(s) is returned to us. To have your return accepted item(s) must be in original unused condition and packaging, which will be inspected on arrival unless there has been a recorded manufacturing fault.
Item(s) returned more than 28 days after purchase will receive store credit. Please download and complete the Return Form, and include in your return shipment.
The return address is located at the top of the Return Form. We will respond to each of these issues on a case by case evaluation, and contact you to provide a resolution. If you need further assistance on the return policy, please drop us an email to firstname.lastname@example.org and we will be more than happy to assist you.